Shipping Policy

At sunderma, we aim to process and deliver your order safely and quickly.

Order Processing Time

Orders are usually processed within 1–3 working days after confirmation. During sales, festivals, or high-demand periods, processing may take longer.

Delivery Time

Estimated delivery time:

• Metro cities: 3–7 working days
• Other cities: 5–10 working days
• Remote locations: 7–14 working days

Delivery timelines are estimates and may change due to courier delays, weather, festivals, strikes, incorrect address, or other reasons beyond our control.

Shipping Charges

Shipping charges, if applicable, will be shown at checkout before payment.

Cash on Delivery

COD availability may depend on location, courier serviceability, order value, and fraud-risk checks. We reserve the right to cancel COD orders if confirmation is not received.

Incorrect Address or Phone Number

Customers must provide complete and correct shipping details. We are not responsible for delivery failure due to incorrect address, wrong phone number, unavailable customer, or rejected delivery.

If an order is returned to us due to customer error or failed delivery attempt, reshipping charges may apply.

Order Tracking

Once your order is shipped, tracking details may be shared through SMS, email, WhatsApp, or your order page.

Damaged Package

If the package looks damaged, opened, leaked, or tampered with at delivery, please record an unboxing video and contact us within 24 hours of delivery.

Missing or Wrong Product

For missing or wrong product claims, an unboxing video is mandatory. Claims without proper proof may not be accepted.

Delivery Delay

We work with third-party courier partners. Once the order is shipped, courier delays are not fully under our control, but we will try to assist you with tracking and support.

Contact

For shipping support, contact:

Email: [sunderma.skincare@gmail.com]